Shipping & Returns

Shipping

Orders are prepared for shipment within 3–5 business days after payment. We offer free standard shipping within the United States. Standard transit is estimated at 3–7 business days after shipment, although carrier delays can occur outside Treasium’s control.

If we cannot ship within the promised time, we will contact you to request consent to the delay or offer cancellation and a full refund. We will also help investigate packages that are lost or damaged in transit.

Cancellations

You may request cancellation before the order has shipped by emailingsupport@shoptreasium.com. After the carrier has accepted the package, the return policy below applies.

Returns

Contact us within 30 days after delivery to request a return. Eligible items must be unused, in their original condition, and returned in their original packaging. For a change-of-mind return, the buyer is responsible for return shipping. We do not charge a restocking fee.

Customized or personalized items are final sale unless they are defective, damaged in transit, or materially different from their description. Original expedited-shipping charges, if offered, are not refundable.

Damage, errors, and refunds

If an item arrives damaged, contact us within 48 hours of delivery and include photographs of the item and its packaging. If an item is damaged in transit, incorrect, or materially not as described, Treasium will cover reasonable return costs or arrange an appropriate replacement or refund.

Once an eligible return is received and inspected, approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may need additional time to post the credit.